Andrew is a Happiness Engineer at Automattic where he replies to support requests for WordPress.com users every day. He’s also involved in developing Edit Flow, which he spoke about at WordCamp Philly 2010. He’s been in customer service jobs for the last 9 years in various industries.
Andrew will be giving a presentation in the Developer Track titled: Getting Support in an Open Source World
What are you speaking about at WordCamp Philly?
I’m speaking about how to find and get the best support possible with open source software. Working as a Happiness Engineer at Automattic I help people with WordPress all day long so I see a lot of really great support requests but also some that need more information, clarification, and direction.
My talk will help answer the question of “If I need to get help with ___ in WordPress where should I ask and what should I do?” Sort of tips and tricks to getting the best support possible.
What is your favorite thing about the city of Philadelphia?
The history and its ties to early self-publishing in the U.S.
Why do you love WordPress?
It allows millions of people to publish freely on the web in an easy to use way that can be seen by anyone. It has a fantastic community of people around it who are friendly, caring, and genuinely want to do great things for the web.
