Betrayed by Design: Recognizing Exclusion to Create Inclusion

Up until what seems like ten minutes ago, the expression “going viral” had an entirely different meaning. Just as quickly, everyday life has been replaced with solidarity and routine change. As we move into an increasingly digital world -which seems an inevitability after this pandemic- our work will become more important than ever.

This talk will examine how product design directly affects people’s lives, and how living in these times of crisis have opened people’s eyes to changes needed in our products.

Recognizing dark patterns and exclusionary design is an important step toward creating the future we need – one that prioritizes inclusion and empathy. How can we generate constructive conflict in our organizations to build the future we need?

  • Lindsay Grow

    Lindsay Grow is an award-winning product and design leader. Currently, she works as lead product designer at the Philadelphia Inquirer, where she focuses on digital transformation and storytelling. Before that, she was the lead information architect at Comcast, designing the future of entertainment for cross-platform video applications.

    Additionally, Lindsay worked as a design consultant in Philadelphia, where she helped to create human-centered enterprise business systems through research. Before creating products, Lindsay had a successful career in documentary film and video production.

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