Michelle has more than twenty years of experience in higher education and ten years owning a web design and marketing company. She currently serves as the head of customer success for Impress.org (developers of GiveWP.com and WPBusinessReviews.com). She is the podcast barista at WPCoffeeTalk.com. Michelle is the author of (ironically) “A Good Firm Handshake (and other essential business tips),” which is available on Amazon.com. Say hi to Michelle on Twitter at @michelleames and check out her website at worksbymichelle.com.